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Solutions to common problems and errors
Forgot Password
"iRise Studio" can't be opened because it is from an unidentified developer.
Editor Message: You are no longer connected to Definition Center
Manager Message: You are no Longer Connected to the Definition Center
Oops! Something Went Wrong: Error when Playing Project with Google Map iBloc.
"This project has been updated. Please refresh your browser" error message upon clicking Guides panel in browser.
Already Installed Condition Error
iRise Studio Client v9.2.2 or Earlier not Retaining Lease or License File
Definition Center Not Sending Email Notifications
Blank White Screen Simulating on Mobile Device
Patching iRise Accelerator Products for the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566)
Patching iRise Definition Center for the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566).
Studio Help Content Does Not Display in Internet Explorer v10
iRise Mobile Error Report
Simulation does not Display Until you Allow all Content to be Loaded
Performance Issues Logging-in to Definition Center from Studio with Username Case Different from that defined in Definition Center
Red lines/boxes around all widgets in simulation (Debug Mode)
Problem Completing Installation of v9.2.1 Revision Manager and Connecting to Definition Center Protected by non-trusted root authority
'Your connection to Definition Center is unavailable' trying to connect Studio to Definition Center
Studio Displaying Connection Error Accessing Directory Tree or Organizer on Definition Center v10.0
Potential Issue with iDoc Repository Storage Location for iRise Revision Manager
v9.1 or v9.2 Definition Center Unresponsive – Out of Memory PermGen space
Upgrade to v8.11.1 Definition Center Not Preserving Data Locations
Pages Without Styles Simulating Incorrectly (v9.0 and earlier) or Directory Panel Not Showing Correctly (v9.1 and v9.2)
You do not have Permissions to Connect Studio to this Definition Center
Definition Center does not Launch after Upgrading to v8.12x
"The Definition Center license has been exceeded" message when connecting to Definition Center
MissingFormatArgumentException: Format specifier '2$s'
iRise Studio for Mac Won't Start due to hostname not being in host file
Export to Document Only Opens in TextEdit
This Page is Unavailable Error in Browser
Widget Field Validation does not Validate
iRise Studio for Mac Won't Start with Cisco AnyConnect VPN Client Enabled
"f:AbstractFileException caught..." error during 'Save As' or 'Check in'
Studio Does not Launch - Using Parallels
Unable to connect to the Revision Manager error in Studio
InstallAnywhere Message: Please Select Another Location to Extract the Installer to
"No Project File was Found in the iDoc file Specified" Message During Import of Comments
"iRise Studio is damaged and can't be opened. You should move it to the Trash." error message when opening Studio on Mac OS X
iRise Studio failed initialization: Error creating bean with name 'licenseManager' defined in class path resource
Three Colored Circles Show in Browser when Simulating in iRise v8.5.0 on Google Chrome
You have an invalid licenses.dat file
"RuntimeExeption: java.lang.NullPointerException" error when deleting a page in Studio
Unable to Find Valid License Error Running Studio in Windows 7 or Vista
Project won't import
NullPointerException Studio May Have Become Unstable, and Will Now Exit
Could not create the Java virtual machine ... in Studio v8.12.x and above
Definition Center v10.2 crashes with 'Internal Error (sharedRuntime.cpp:834)' caused by Java 8 bug
403 or Forbidden Error in Browser Definition Center - whitelist property
Definition Center v10.2 white screen when simulating projects
Internet Explorer Issues with Definition Center v10.x
'Definition Center is not running on the host/port specified' when trying to connect from Studio