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Fix a Problem
Solutions to common problems and errors
52 articles in this collection
Written by
Jamie Gutierrez,
Kirsten Stevens,
and
William Butler
Forgot Password
Review this article for help with logging in, accessing the Definition Center, or with retrieving your lost/forgotten password.
Written by
Kirsten Stevens
Updated over a week ago
"iRise Studio" can't be opened because it is from an unidentified developer.
This article describes how to address a Studio error seen when opening Studio on a Mac.
Written by
William Butler
Updated over a week ago
Editor Message: You are no longer connected to Definition Center
This article describes how to fix the 'you are no longer connected to the Definition Center' message seen in the browser when using Editor.
Written by
Jamie Gutierrez
Updated over a week ago
Manager Message: You are no Longer Connected to the Definition Center
This article describes how to fix the 'you are no longer connected to the Definition Center' message seen in the browser when using Manager.
Written by
Jamie Gutierrez
Updated over a week ago
Oops! Something Went Wrong: Error when Playing Project with Google Map iBloc.
Fixing the Oops! Something went wrong error when using the Google Map iBloc in Studio.
Written by
Jamie Gutierrez
Updated over a week ago
"This project has been updated. Please refresh your browser" error message upon clicking Guides panel in browser.
This article describes how to fix the issue related to the error "This project has been updated. Please refresh your browser".
Written by
Jamie Gutierrez
Updated over a week ago
Already Installed Condition Error
This article describes how to address seeing an 'already installer' error when installing Studio.
Written by
Jamie Gutierrez
Updated over a week ago
iRise Studio Client v9.2.2 or Earlier not Retaining Lease or License File
This article describes how to address an issue where Studio required a login at each startup.
Written by
Jamie Gutierrez
Updated over a week ago
Definition Center Not Sending Email Notifications
This article describes how to address an issue where Definition Center does not send out email notifications.
Written by
Jamie Gutierrez
Updated over a week ago
Blank White Screen Simulating on Mobile Device
This article describes how to address an issue with a blank or white screen on the iRise App.
Written by
Jamie Gutierrez
Updated over a week ago
Patching iRise Accelerator Products for the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566)
This article explains and addresses the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566) in the Accelerator Products.
Written by
Jamie Gutierrez
Updated over a week ago
Patching iRise Definition Center for the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566).
This article explains and addresses the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566) in Definition Center.
Written by
Jamie Gutierrez
Updated over a week ago
Studio Help Content Does Not Display in Internet Explorer v10
This article describes how to address an issue where Studio Help does not display in IE10 using Compatibility View.
Written by
Jamie Gutierrez
Updated over a week ago
iRise Mobile Error Report
This article describes what to do when you receive an iRise Mobile Error Report.
Written by
Jamie Gutierrez
Updated over a week ago
Simulation does not Display Until you Allow all Content to be Loaded
This article describes how to address an issue during simulation where the content cannot be loaded in the browser.
Written by
Jamie Gutierrez
Updated over a week ago
Performance Issues Logging-in to Definition Center from Studio with Username Case Different from that defined in Definition Center
This article describes how to address a performance issue in Studio.
Written by
Jamie Gutierrez
Updated over a week ago
Red lines/boxes around all widgets in simulation (Debug Mode)
This article describes how to get out of Debug Mode in your browser.
Written by
Jamie Gutierrez
Updated over a week ago
Problem Completing Installation of v9.2.1 Revision Manager and Connecting to Definition Center Protected by non-trusted root authority
This article addresses an issue that occurs when installing Revision Manager v9.2.1.
Written by
Jamie Gutierrez
Updated over a week ago
'Your connection to Definition Center is unavailable' trying to connect Studio to Definition Center
This article describes how to address a connection failure error in Studio when connecting to Definition Center.
Written by
Jamie Gutierrez
Updated over a week ago
Studio Displaying Connection Error Accessing Directory Tree or Organizer on Definition Center v10.0
This article describes how to address the connection error issue when accessing the directory tree or organizer in Studio v10.0.
Written by
Jamie Gutierrez
Updated over a week ago
Potential Issue with iDoc Repository Storage Location for iRise Revision Manager
This article describes how to address an important potential issue when upgrading Revision Manager.
Written by
Jamie Gutierrez
Updated over a week ago
v9.1 or v9.2 Definition Center Unresponsive – Out of Memory PermGen space
This article describes how to address an issue where Definition Center has become unresponsive in v9.1 and v9.2.
Written by
Jamie Gutierrez
Updated over a week ago
Upgrade to v8.11.1 Definition Center Not Preserving Data Locations
This article describes how to address the issue of a missing data directory in Definition Center after upgrading to v8.11.1
Written by
Jamie Gutierrez
Updated over a week ago
Pages Without Styles Simulating Incorrectly (v9.0 and earlier) or Directory Panel Not Showing Correctly (v9.1 and v9.2)
This article describes, and provides a solution to address an issue where pages without styles simulate incorrectly, or do not show up.
Written by
Jamie Gutierrez
Updated over a week ago
You do not have Permissions to Connect Studio to this Definition Center
This article describes how to address a permissions error seen when connecting from Studio to Definition Center.
Written by
Jamie Gutierrez
Updated over a week ago
Definition Center does not Launch after Upgrading to v8.12x
This article describes how to address an issue when Definition Center does not start or launch after upgrading to v8.12x.
Written by
Jamie Gutierrez
Updated over a week ago
"The Definition Center license has been exceeded" message when connecting to Definition Center
This article describes how to address the message,"The Definition Center license has been exceeded" when logging into the Definition Center.
Written by
Jamie Gutierrez
Updated over a week ago
MissingFormatArgumentException: Format specifier '2$s'
This article describes how to address the error, 'MissingFormatArgumentException...' error seen in Studio, connecting to Definition Center.
Written by
Jamie Gutierrez
Updated over a week ago
iRise Studio for Mac Won't Start due to hostname not being in host file
This article describes a solution when Studio won't start or launch when installed on a Mac.
Written by
Jamie Gutierrez
Updated over a week ago
Export to Document Only Opens in TextEdit
This article offers a option to troubleshoot when a document export only opens in TextEdit.
Written by
Jamie Gutierrez
Updated over a week ago
This Page is Unavailable Error in Browser
This article describes how to address the error, 'This page in unavailable' when simulating a project from Studio.
Written by
Jamie Gutierrez
Updated over a week ago
Widget Field Validation does not Validate
This article describes how to fix a validation issue when configured in Studio.
Written by
Jamie Gutierrez
Updated over a week ago
iRise Studio for Mac Won't Start with Cisco AnyConnect VPN Client Enabled
This article describes a way to address an issue where Studio will not open or launch.
Written by
Jamie Gutierrez
Updated over a week ago
"f:AbstractFileException caught..." error during 'Save As' or 'Check in'
This article describes how to address the error, 'f:abstractfileexception caught...' in Studio during a 'Save as' or 'Check in'.
Written by
Jamie Gutierrez
Updated over a week ago
Studio Does not Launch - Using Parallels
This article describes how to address an issue where Studio does not launch in a Parallels environment.
Written by
Jamie Gutierrez
Updated over a week ago
Unable to connect to the Revision Manager error in Studio
This article describes how to configure the Revision Manager to address an 'Unable to Connect' error from Studio.
Written by
Jamie Gutierrez
Updated over a week ago
InstallAnywhere Message: Please Select Another Location to Extract the Installer to
This article describes how address the InstallAnywhere error seen during install.
Written by
Jamie Gutierrez
Updated over a week ago
"No Project File was Found in the iDoc file Specified" Message During Import of Comments
This article describes how to address an issue when importing comments in Studio v8.12.
Written by
Jamie Gutierrez
Updated over a week ago
"iRise Studio is damaged and can't be opened. You should move it to the Trash." error message when opening Studio on Mac OS X
This article describes how to address a Studio error seen when opening Studio on a Mac.
Written by
Jamie Gutierrez
Updated over a week ago
iRise Studio failed initialization: Error creating bean with name 'licenseManager' defined in class path resource
This article describes how to address the error, 'error creating bean with name licensemanager' in Studio.
Written by
Jamie Gutierrez
Updated over a week ago
Three Colored Circles Show in Browser when Simulating in iRise v8.5.0 on Google Chrome
This article describes an issue seen in Studio v8.50 and Chrome.
Written by
Jamie Gutierrez
Updated over a week ago
You have an invalid licenses.dat file
This article describes how to address the error, 'you have an invalid licenses.dat file' in Studio.
Written by
Jamie Gutierrez
Updated over a week ago
"RuntimeExeption: java.lang.NullPointerException" error when deleting a page in Studio
This article describes how to address a nullpointerexception error when deleting a page in Studio.
Written by
Jamie Gutierrez
Updated over a week ago
Unable to Find Valid License Error Running Studio in Windows 7 or Vista
This article describes how to address the error, "unable to find a valid license file' in Studio installed on Windows 7 or Vista.
Written by
Jamie Gutierrez
Updated over a week ago
Project won't import
How to fix a problem with an iDoc not importing into Definition Center
Written by
Jamie Gutierrez
Updated over a week ago
NullPointerException Studio May Have Become Unstable, and Will Now Exit
This article describes how to address a null pointer error seen in Studio v8.11.0 and v8.11.1.
Written by
Jamie Gutierrez
Updated over a week ago
Could not create the Java virtual machine ... in Studio v8.12.x and above
This article describes how to address the 'could not create the java virtual machine' error in Studio.
Written by
Jamie Gutierrez
Updated over a week ago
Definition Center v10.2 crashes with 'Internal Error (sharedRuntime.cpp:834)' caused by Java 8 bug
This article describes how to implement a workaround for the error 'Internal Error' in version 10.2 of Definition Center.
Written by
Jamie Gutierrez
Updated over a week ago
403 or Forbidden Error in Browser Definition Center - whitelist property
This articles describes how to address the 403 error seen in the browser and/or the forbidden error seen in the Definition Center.
Written by
Jamie Gutierrez
Updated over a week ago
Definition Center v10.2 white screen when simulating projects
This article contains instructions and download in order to fix an issue on the Definition Center related to a white screen when simulating.
Written by
Jamie Gutierrez
Updated over a week ago
Internet Explorer Issues with Definition Center v10.x
This article describes how to address several issues seen in Internet Explorer.
Written by
Jamie Gutierrez
Updated over a week ago
'Definition Center is not running on the host/port specified' when trying to connect from Studio
Troubleshooting issues when trying to connect Studio to a Definition Center
Written by
Jamie Gutierrez
Updated over a week ago