Forgot Password

Review this article for help with logging in, accessing the Definition Center, or with retrieving your lost/forgotten password.

Written by Kirsten Stevens
Updated this week

"iRise Studio" can't be opened because it is from an unidentified developer.

This article describes how to address a Studio error seen when opening Studio on a Mac.

Written by William Butler
Updated over a week ago

Editor Message: You are no longer connected to Definition Center

This article describes how to fix the 'you are no longer connected to the Definition Center' message seen in the browser when using Editor.

Written by Jamie Gutierrez
Updated over a week ago

Manager Message: You are no Longer Connected to the Definition Center

This article describes how to fix the 'you are no longer connected to the Definition Center' message seen in the browser when using Manager.

Written by Jamie Gutierrez
Updated over a week ago

Oops! Something Went Wrong: Error when Playing Project with Google Map iBloc.

Fixing the Oops! Something went wrong error when using the Google Map iBloc in Studio.

Written by Jamie Gutierrez
Updated over a week ago

"This project has been updated. Please refresh your browser" error message upon clicking Guides panel in browser.

This article describes how to fix the issue related to the error "This project has been updated. Please refresh your browser".

Written by Jamie Gutierrez
Updated over a week ago

Already Installed Condition Error

This article describes how to address seeing an 'already installer' error when installing Studio.

Written by Jamie Gutierrez
Updated over a week ago

iRise Studio Client v9.2.2 or Earlier not Retaining Lease or License File

This article describes how to address an issue where Studio required a login at each startup.

Written by Jamie Gutierrez
Updated over a week ago

Definition Center Not Sending Email Notifications

This article describes how to address an issue where Definition Center does not send out email notifications.

Written by Jamie Gutierrez
Updated over a week ago

Blank White Screen Simulating on Mobile Device

This article describes how to address an issue with a blank or white screen on the iRise App.

Written by Jamie Gutierrez
Updated over a week ago

Patching iRise Accelerator Products for the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566)

This article explains and addresses the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566) in the Accelerator Products.

Written by Jamie Gutierrez
Updated over a week ago

Patching iRise Definition Center for the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566).

This article explains and addresses the SSLv3 "Poodle" Security Vulnerability (CVE-2014-3566) in Definition Center.

Written by Jamie Gutierrez
Updated over a week ago

Studio Help Content Does Not Display in Internet Explorer v10

This article describes how to address an issue where Studio Help does not display in IE10 using Compatibility View.

Written by Jamie Gutierrez
Updated over a week ago

iRise Mobile Error Report

This article describes what to do when you receive an iRise Mobile Error Report.

Written by Jamie Gutierrez
Updated over a week ago

Simulation does not Display Until you Allow all Content to be Loaded

This article describes how to address an issue during simulation where the content cannot be loaded in the browser.

Written by Jamie Gutierrez
Updated over a week ago

Performance Issues Logging-in to Definition Center from Studio with Username Case Different from that defined in Definition Center

This article describes how to address a performance issue in Studio.

Written by Jamie Gutierrez
Updated over a week ago

Red lines/boxes around all widgets in simulation (Debug Mode)

This article describes how to get out of Debug Mode in your browser.

Written by Jamie Gutierrez
Updated over a week ago

Problem Completing Installation of v9.2.1 Revision Manager and Connecting to Definition Center Protected by non-trusted root authority

This article addresses an issue that occurs when installing Revision Manager v9.2.1.

Written by Jamie Gutierrez
Updated over a week ago

'Your connection to Definition Center is unavailable' trying to connect Studio to Definition Center

This article describes how to address a connection failure error in Studio when connecting to Definition Center.

Written by Jamie Gutierrez
Updated over a week ago

Studio Displaying Connection Error Accessing Directory Tree or Organizer on Definition Center v10.0

This article describes how to address the connection error issue when accessing the directory tree or organizer in Studio v10.0.

Written by Jamie Gutierrez
Updated over a week ago

Potential Issue with iDoc Repository Storage Location for iRise Revision Manager

This article describes how to address an important potential issue when upgrading Revision Manager.

Written by Jamie Gutierrez
Updated over a week ago

v9.1 or v9.2 Definition Center Unresponsive – Out of Memory PermGen space

This article describes how to address an issue where Definition Center has become unresponsive in v9.1 and v9.2.

Written by Jamie Gutierrez
Updated over a week ago

Upgrade to v8.11.1 Definition Center Not Preserving Data Locations

This article describes how to address the issue of a missing data directory in Definition Center after upgrading to v8.11.1

Written by Jamie Gutierrez
Updated over a week ago

Pages Without Styles Simulating Incorrectly (v9.0 and earlier) or Directory Panel Not Showing Correctly (v9.1 and v9.2)

This article describes, and provides a solution to address an issue where pages without styles simulate incorrectly, or do not show up.

Written by Jamie Gutierrez
Updated over a week ago

You do not have Permissions to Connect Studio to this Definition Center

This article describes how to address a permissions error seen when connecting from Studio to Definition Center.

Written by Jamie Gutierrez
Updated over a week ago

Definition Center does not Launch after Upgrading to v8.12x

This article describes how to address an issue when Definition Center does not start or launch after upgrading to v8.12x.

Written by Jamie Gutierrez
Updated over a week ago

"The Definition Center license has been exceeded" message when connecting to Definition Center

This article describes how to address the message,"The Definition Center license has been exceeded" when logging into the Definition Center.

Written by Jamie Gutierrez
Updated over a week ago

MissingFormatArgumentException: Format specifier '2$s'

This article describes how to address the error, 'MissingFormatArgumentException...' error seen in Studio, connecting to Definition Center.

Written by Jamie Gutierrez
Updated over a week ago

iRise Studio for Mac Won't Start due to hostname not being in host file

This article describes a solution when Studio won't start or launch when installed on a Mac.

Written by Jamie Gutierrez
Updated over a week ago

Export to Document Only Opens in TextEdit

This article offers a option to troubleshoot when a document export only opens in TextEdit.

Written by Jamie Gutierrez
Updated over a week ago

This Page is Unavailable Error in Browser

This article describes how to address the error, 'This page in unavailable' when simulating a project from Studio.

Written by Jamie Gutierrez
Updated over a week ago

Widget Field Validation does not Validate

This article describes how to fix a validation issue when configured in Studio.

Written by Jamie Gutierrez
Updated over a week ago

iRise Studio for Mac Won't Start with Cisco AnyConnect VPN Client Enabled

This article describes a way to address an issue where Studio will not open or launch.

Written by Jamie Gutierrez
Updated over a week ago

"f:AbstractFileException caught..." error during 'Save As' or 'Check in'

This article describes how to address the error, 'f:abstractfileexception caught...' in Studio during a 'Save as' or 'Check in'.

Written by Jamie Gutierrez
Updated over a week ago

Studio Does not Launch - Using Parallels

This article describes how to address an issue where Studio does not launch in a Parallels environment.

Written by Jamie Gutierrez
Updated over a week ago

Unable to connect to the Revision Manager error in Studio

This article describes how to configure the Revision Manager to address an 'Unable to Connect' error from Studio.

Written by Jamie Gutierrez
Updated over a week ago

InstallAnywhere Message: Please Select Another Location to Extract the Installer to

This article describes how address the InstallAnywhere error seen during install.

Written by Jamie Gutierrez
Updated over a week ago

"No Project File was Found in the iDoc file Specified" Message During Import of Comments

This article describes how to address an issue when importing comments in Studio v8.12.

Written by Jamie Gutierrez
Updated over a week ago

"iRise Studio is damaged and can't be opened. You should move it to the Trash." error message when opening Studio on Mac OS X

This article describes how to address a Studio error seen when opening Studio on a Mac.

Written by Jamie Gutierrez
Updated over a week ago

iRise Studio failed initialization: Error creating bean with name 'licenseManager' defined in class path resource

This article describes how to address the error, 'error creating bean with name licensemanager' in Studio.

Written by Jamie Gutierrez
Updated over a week ago

Three Colored Circles Show in Browser when Simulating in iRise v8.5.0 on Google Chrome

This article describes an issue seen in Studio v8.50 and Chrome.

Written by Jamie Gutierrez
Updated over a week ago

You have an invalid licenses.dat file

This article describes how to address the error, 'you have an invalid licenses.dat file' in Studio.

Written by Jamie Gutierrez
Updated over a week ago

"RuntimeExeption: java.lang.NullPointerException" error when deleting a page in Studio

This article describes how to address a nullpointerexception error when deleting a page in Studio.

Written by Jamie Gutierrez
Updated over a week ago

Unable to Find Valid License Error Running Studio in Windows 7 or Vista

This article describes how to address the error, "unable to find a valid license file' in Studio installed on Windows 7 or Vista.

Written by Jamie Gutierrez
Updated over a week ago

Project won't import

How to fix a problem with an iDoc not importing into Definition Center

Written by Jamie Gutierrez
Updated over a week ago

NullPointerException Studio May Have Become Unstable, and Will Now Exit

This article describes how to address a null pointer error seen in Studio v8.11.0 and v8.11.1.

Written by Jamie Gutierrez
Updated over a week ago

Could not create the Java virtual machine ... in Studio v8.12.x and above

This article describes how to address the 'could not create the java virtual machine' error in Studio.

Written by Jamie Gutierrez
Updated over a week ago

Definition Center v10.2 crashes with 'Internal Error (sharedRuntime.cpp:834)' caused by Java 8 bug

This article describes how to implement a workaround for the error 'Internal Error' in version 10.2 of Definition Center.

Written by Jamie Gutierrez
Updated over a week ago

403 or Forbidden Error in Browser Definition Center - whitelist property

This articles describes how to address the 403 error seen in the browser and/or the forbidden error seen in the Definition Center.

Written by Jamie Gutierrez
Updated over a week ago

Definition Center v10.2 white screen when simulating projects

This article contains instructions and download in order to fix an issue on the Definition Center related to a white screen when simulating.

Written by Jamie Gutierrez
Updated over a week ago

Internet Explorer Issues with Definition Center v10.x

This article describes how to address several issues seen in Internet Explorer.

Written by Jamie Gutierrez
Updated over a week ago

'Definition Center is not running on the host/port specified' when trying to connect from Studio

Troubleshooting issues when trying to connect Studio to a Definition Center

Written by Jamie Gutierrez
Updated over a week ago