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Blank White Screen Simulating on Mobile Device
Blank White Screen Simulating on Mobile Device
This article describes how to address an issue with a blank or white screen on the iRise App.
Jamie Gutierrez avatar
Written by Jamie Gutierrez
Updated over a week ago

On occasion you may experience a blank white screen when simulating (playing) your iRise project on an iOS device (iPhone or iPad). This may occur when using the iRise mobile app or mobile Safari.

 To fix the issue, please download the attached files (ajaxUtils.js, utils.js), and save them onto the Definition Center server in this location:


A restart of the Definition Center service IS NOT REQUIRED.
 You'll need to flush mobile Safari's cache for the fix to take affect. If you're using the iRise mobile app, please trash and reinstall the app to flush the cache.

Verify the integrity of the file

 utils.js MD5 = bae32e3be55b4b3f8961d476901553ac
 ajaxUtils.js MD5 = 3f8a430cc32845e9d94ffc4d96f3a0e3
 You can verify the MD5 signature on the file. A unix program called md5 or md5sum is included in many unix distributions. It is also available as part of GNU Textutils. Windows users can get binary md5 programs from here, here, or here.

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