All Collections
Fix a Problem
iRise Mobile Error Report
iRise Mobile Error Report
This article describes what to do when you receive an iRise Mobile Error Report.
Jamie Gutierrez avatar
Written by Jamie Gutierrez
Updated over a week ago

Applies To

 This article applies to all versions of the old iRise Mobile for iPad / iPhone. Get the new iRise app for mobile simulation on the iTunes Store here.


 This article describes what action to take if you encounter the following error report when running a simulation on an iPad or iPhone using iRise Mobile:

 Diagnostic Information: {
  "A. Error Message": "Error occurred while running simulation",
  "B. Device Model": "iPad",
  "C. Device Platform": "iPad1,1",
  "D. OS Version": "5.1.1",
  "E. Memory Used": "196870144",
  "F. Memory Total": "258981888",
  "G. Disk Space Total": "62405189632",
  "H. Disk Space Free": "9695682560",
  "I. CPU Frequency": "0"

This error report is usually generated when you encounter a low memory status. To rectify this, close all running/open Apps on your device to free up memory, then try running the simulation again.

Did this answer your question?