Applies to:
Studio Version 8.12
Summary:
When attempting to import comments into a project through Studio, (File>Import>Comments), a message is displayed and the comments do not import.
An additional message is displayed noting that the projects do not match.
Additional Information:
If you have confirmed that the projects do indeed match, and still get the above mentioned messages, there is a fix you can download if you are currently on version 8.12. Please note that this issue has been addressed in the next version, and upgrading will apply the fix.
Resolution:
Close iRise Studio
Save the attached file, (replace the existing one), to the following location, depending on your Operating System
Windows - \Program Files\iRise\Studio\Lib
Windows 64 bit - \Program Files(x86)\Studio\Lib
Mac OS - /Applications/iRise Studio.app/Contents/Java
Relaunch Studio, and continue with Comment Import process as usual.
If you continue to have issues importing comments, please contact iRise Customer Support for assistance.