iRise

Product: Definition Center  Version: 10.2 only

There is an issue in v10.2 that causes simulations to be out of synch with what’s on disk, which results in a white screen when simulating projects.

If you encounter this intermittent issue, please apply the hotfix using the below instructions:

Download the file <a href="https://s3.amazonaws.com/iRise_Support/irise-core-9.2.2.jar" rel="nofollow noopener noreferrer" target="_blank">irise-core-9.2.2.jar</a>.

Stop the iRise Definition Center service.

Move x:\iRise\DefCenter\Tomcat\webapps\iRise\WEB-INF\lib\irise-core-9.2.2.jar folder to a backup location.

Copy the downloaded hotfix jar file to x:\iRise\DefCenter\Tomcat\webapps\iRise\WEB-INF\lib\irise-core-9.2.2.jar.

Restart the iRise Definition Center service.

1. Download the file <a href="https://s3.amazonaws.com/iRise_Support/irise-core-9.2.2.jar" rel="nofollow noopener noreferrer" target="_blank">irise-core-9.2.2.jar</a>.
2. Stop the iRise Definition Center service.
3. Move x:\iRise\DefCenter\Tomcat\webapps\iRise\WEB-INF\lib\irise-core-9.2.2.jar folder to a backup location.
4. Copy the downloaded hotfix jar file to x:\iRise\DefCenter\Tomcat\webapps\iRise\WEB-INF\lib\irise-core-9.2.2.jar.
5. Restart the iRise Definition Center service.

If you need help with applying the fix, please contact <a href="mailto:support@irise.com?subject=Help%20with%20applying%20v10.2%20hotfix%20for%20white%20screen%20when%20simulating" rel="nofollow noopener noreferrer" target="_blank">iRise Customer Support</a>.

This issue has been resolved in v10.5 and will not require a hotfix.​

This article contains instructions and download in order to fix an issue on the Definition Center related to a white screen when simulating.

Applies to:

Overview:

Resolution: